Shipping policy

SHIPPING POLICY

Last Updated: 10/12/2025

Thank you for shopping with Switch Patches. This Shipping Policy outlines how and when your order is processed, shipped, and delivered by our third-party logistics partner (3PL).

1. Order Processing Times

All orders are processed Monday–Friday, excluding public holidays.

  • Standard Processing: 1–3 business days

  • During high-volume periods (sales, new launches, holidays), processing may extend to 3–5 business days

  • Orders placed after cutoff times may be processed the next business day

Once your order is packed and shipped by our 3PL, you will receive a confirmation email with tracking details.

We do not ship on weekends.

2. Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on your location and selected service.

Domestic Shipping (e.g., Australia / your region)

  • Standard Shipping: 3–8 business days

  • Express Shipping (where available): 1–3 business days

International Shipping

International delivery times vary by destination:

  • Standard International: 7–21 business days

  • Express International (where available): 3–7 business days

Note: All delivery estimates are provided by carriers and may be affected by customs processing, weather, service interruptions, or 3PL capacity.

3. Order Tracking

Once your order ships, you will receive tracking details via email or SMS (if opted in).
Tracking updates may take 24–48 hours to appear after dispatch.

If tracking has not updated for several days, contact our support team and we’ll assist with a carrier investigation.

4. Shipping from Our 3PL Warehouse

All orders are fulfilled through our trusted third-party logistics partner.
Their responsibilities include:

  • Picking and packing

  • Labelling and dispatch

  • Tracking uploads

  • Quality control

  • Confirming delivery issues (where required)

Processing and fulfilment times are based on their operational schedule.

5. Incorrect Address or Delivery Information

Customers are responsible for providing accurate shipping details.

If an incorrect or incomplete address is provided:

  • We cannot guarantee interception or redirection once an order has been processed by the 3PL

  • Orders returned to sender may require additional postage to reship

  • Undeliverable orders may be refunded minus original shipping costs

Please double-check your information at checkout.

6. Customs, Duties & Taxes (International Orders)

International buyers are responsible for any import fees, duties, taxes, or customs charges imposed by their country.

We cannot:

  • Mark orders as “gift”

  • Misrepresent package value

  • Predict or control customs delays

Failure to pay customs charges may result in your parcel being returned or destroyed. No refunds will be issued in these cases.

7. Lost, Delayed, or Stolen Packages

Once a package is handed to the carrier, it becomes their responsibility.

We are not liable for:

  • Delays caused by carriers

  • Lost packages marked “Delivered”

  • Deliveries made to incorrect addresses provided by the customer

If your package appears lost or delayed:

  1. Check all tracking updates

  2. Confirm your address was correct

  3. Speak with the carrier or local post office

  4. Contact us if unresolved—we will support you where possible

Claims for missing or damaged orders must be submitted within 7 days of delivery.

8. Multiple Packages

If your order contains multiple items, they may ship separately based on warehouse inventory.
You will receive individual tracking numbers if this occurs.

9. Pre-Orders & Backorders

Any item marked as pre-order or backorder will ship when available.
Orders including both in-stock and pre-order items may be shipped together or separately, depending on 3PL workflow.

Estimated timelines will be provided at checkout and in your confirmation email.

10. Failed Delivery Attempts

If a carrier cannot deliver your parcel after repeated attempts:

  • It may be returned to sender

  • Additional shipping charges may apply for redelivery

  • Refunds, if eligible, will exclude any shipping fees

11. Delivery Confirmation by Carrier

If tracking shows “Delivered,” but you cannot locate your package:

  • Check with household members, neighbours, building management

  • Inspect safe-drop areas

  • Contact the carrier directly

We cannot issue refunds for items marked as delivered but not received.