Refund policy

REFUND & RETURN POLICY

Last Updated: 10/12/2025

We want you to love your Switch Patches experience. If something isn’t right, we’re here to help.
This policy outlines how refunds, returns, and replacements work when orders are fulfilled through our third-party logistics partner (3PL).

1. Eligibility for Returns & Refunds

We offer returns or refunds within 30 days of delivery, provided that:

  • The product is unopened, unused, and in its original packaging

  • You have proof of purchase from our official website

  • You received authorisation from our Support Team prior to returning the item

For health and hygiene reasons, opened or used patches cannot be returned or refunded, unless the product is defective.

2. Products Not Eligible for Return

  • Opened or used wellness patches

  • Items purchased through resellers or unauthorised retailers

  • Gift cards

  • Promotional, free, or discounted “bundle deal” items where partial returns are requested

  • Last-chance or clearance items marked “final sale”

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect:

  1. Contact us within 7 days of delivery

  2. Provide your order number and photos of the issue

  3. We will arrange a replacement or refund at no cost to you

Our 3PL will verify errors or damage, and we’ll handle the rest.

4. How to Start a Return

To begin a return, email our team at [support email] with:

  • Your name

  • Order number

  • Reason for return

  • Photos (if applicable)

Once approved, you’ll receive:

  • A Return Authorization (RA) number

  • Shipping instructions

  • The return address for our 3PL warehouse

Returns sent without authorization will not be processed.

5. Return Shipping Costs

Unless the item is defective, damaged, or incorrect:

  • Customers are responsible for return shipping costs

  • We recommend tracked shipping, as we cannot guarantee receipt of untracked returns

Your refund will be processed after our 3PL receives and inspects the returned product.

6. Refund Processing

Once your return is received and inspected by our 3PL:

  • Approved refunds will be issued to your original payment method

  • Refunds typically appear within 5–10 business days, depending on your bank

  • Shipping fees are non-refundable, except where required by law

Refunds may be reduced or denied if items are:

  • Opened

  • Used

  • Damaged (not in transit)

  • Missing packaging

7. Exchanges

We do not offer direct exchanges.
If you want a different item, please request a refund (if eligible) and place a new order.

8. Lost or Stolen Packages

Once an order is marked as “Delivered” by the carrier, we cannot issue a refund for lost or stolen parcels.
If your package is missing:

  • Check with neighbors or building management

  • Contact the carrier

  • If unresolved, contact our support team—we’ll do our best to help

9. Subscription Refunds

Subscription orders follow the same return guidelines.
Please note:

  • Subscription charges already processed cannot be refunded if the order has shipped

  • You must cancel prior to your next billing date to avoid additional charges

10. International Returns

International customers may return items under the same conditions, but:

  • Additional shipping fees may apply

  • Customs and import duties are non-refundable

11. 3PL Processing Expectations

Our third-party logistics partner handles:

  • Return intake

  • Condition inspections

  • Inventory verification

  • Final approval for refund processing

Please allow 5–7 business days from the time the return arrives at the warehouse for processing.